Terms of Service & Clinical Master Services Framework
Effective Date: October 20, 2026 • Governing Law: State of Florida, United States • Call Center Options, LLC
1. Acceptance of Terms & Entity Identification
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “Practice,” “Clinic,” or “Client”) and Call Center Options, LLC (“Company,” “CCO,” “we,” “us,” or “our”), a Florida limited liability company headquartered in Jacksonville, Florida.
These Terms govern your access to and use of https://ccoptions.net, including all digital forms, consultation scheduling engines, calculators, and content (collectively, the “Website”), and establish the pre-contractual baseline framework for our Virtual Medical Front Desk and dedicated healthcare Full-Time Equivalent (FTE) staffing services. By accessing our Website, requesting staffing pricing, or submitting an intake inquiry, you agree to be bound by these Terms. If you do not agree, do not access or use this Website.
2. Dedicated FTE Staffing Model & Minimum Engagement Threshold
Call Center Options operates exclusively on a Dedicated Full-Time Equivalent (FTE) model with a strict minimum engagement threshold of 1 dedicated FTE (160 scheduled hours per month).
We do not provide shared-pool, fractional, per-minute, or per-call offshore brokering services. Every assigned medical front desk specialist is dedicated solely to your clinical practice or health system pod, integrates directly into your native Electronic Health Record (EHR) and Practice Management (PM) workflows, and undergoes specialized training tailored to your clinical specialty.
⚖️ 3. Independent Administrative Staffing & Express “No Medical Advice” Disclaimer
MANDATORY CLINICAL NOTICE: Call Center Options, LLC is an administrative, clerical, and operational healthcare business process staffing provider. Call Center Options, LLC is NOT a licensed healthcare provider, medical clinic, pharmacy, or telehealth medical practice.
Neither CCO nor its dedicated FTE specialists provide medical advice, diagnosis, treatment plans, clinical triage of acute emergency conditions, medical necessity determinations, or prescriptive clinical guidance. All clinical judgment, medical oversight, prescription authorizations, provider supervision, and patient care decisions remain solely and exclusively under the professional license, authority, and discretion of your attending physicians, medical directors, and licensed healthcare staff.
🔒 4. Strict Prohibition Against Submitting Protected Health Information (PHI) via Public Forms
The inquiry forms on this Website (such as the staffing intake form on /contact) are intended solely for Business-to-Business (B2B) commercial communications between medical practice administrators and Call Center Options, LLC.
DO NOT TRANSMIT PATIENT PROTECTED HEALTH INFORMATION (PHI): You are strictly prohibited from submitting patient names, medical history, clinical charts, Social Security numbers, dates of birth, or any electronic Protected Health Information (ePHI) defined under 45 CFR § 160.103 through public Website forms. Transmission of, and access to, patient ePHI occurs strictly following the formal bilateral execution of a Master Services Agreement (MSA) and Business Associate Agreement (BAA) through authorized, encrypted clinical virtual desktop enclaves.
5. Business Associate Agreement (BAA) & Data Residency Architecture
Prior to the initiation of any clinical staffing duties involving access to electronic Protected Health Information (ePHI), Electronic Health Records (EHR), or Practice Management systems, Call Center Options, LLC and your covered entity must execute a standardized, bilateral Business Associate Agreement (BAA) pursuant to 45 CFR §§ 164.502(e) and 164.504(e).
6. Communications Consent (TCPA & Florida Telemarketing Act)
By providing your practice telephone number and commercial business email address via our Website forms, you grant Call Center Options, LLC express commercial consent to contact you regarding your staffing inquiry, proposal generation, and consultation scheduling via direct telephone callback, commercial email, or administrative SMS.
In adherence to the Telephone Consumer Protection Act (47 U.S.C. § 227) and the Florida Telephone Solicitation Act (Fla. Stat. § 501.059): CCO does not engage in unsolicited consumer autodialed robocalling or consumer marketing spam. You may opt out of communications at any time by replying “STOP” to any administrative SMS, clicking “Unsubscribe” in commercial emails, or contacting [email protected].
7. Intellectual Property & Acceptable Website Use
All original website content, workflow diagrams, proprietary staffing calculators, trade names, research benchmarks, and digital assets on https://ccoptions.net are the intellectual property of Call Center Options, LLC and are protected by United States and international copyright, trademark, and unfair competition laws.
You agree not to scrape, reverse-engineer, replicate, or commercially exploit any portion of this Website or its underlying code, nor deploy automated scraping bots against our endpoints without express prior written authorization.
8. Strict Limitation of Liability & Exclusion of Damages
PLEASE READ THIS SECTION CAREFULLY AS IT SUBSTANTIALLY LIMITS OUR LEGAL AND FINANCIAL LIABILITY.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CALL CENTER OPTIONS, LLC, ITS MEMBERS, MANAGERS, EMPLOYEES, AFFILIATES, AGENTS, OR TECHNICAL CONTRACTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, PRACTICE OVERHEAD, DATA, CLAIMS DENIALS, AUDIT PENALTIES, OR WORK STOPPAGES) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THIS WEBSITE, INABILITY TO ACCESS THE WEBSITE, OR RELIANCE ON ANY INFORMATIONAL BENCHMARKS DISPLAYED HEREIN.
IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF CALL CENTER OPTIONS, LLC ARISING OUT OF OR RELATED TO YOUR USE OF THIS WEBSITE OR PRE-CONTRACTUAL ENGAGEMENTS EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100.00 USD) OR THE ACTUAL FEES PAID BY YOU TO CALL CENTER OPTIONS, LLC IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE OCCURRENCE GIVING RISE TO LIABILITY.
9. Commercial Hierarchy: Terms vs. Executed MSA & BAA
These Website Terms govern your general browsing, initial inquiry submissions, and informational use of this Website. Upon your practice executing a formal commercial relationship with Call Center Options, LLC:
- The specific rights, service level agreements (SLAs), dedicated staffing hours, invoice billing terms, and operational workflows shall be governed exclusively by your bilateral Master Services Agreement (MSA) and Statement of Work (SOW).
- All rights and obligations regarding Protected Health Information (PHI) shall be governed exclusively by your executed Business Associate Agreement (BAA).
- In the event of any direct conflict between these Website Terms and an executed MSA or BAA, the provisions of the executed MSA and BAA shall strictly control.
10. Indemnification
You agree to defend, indemnify, and hold harmless Call Center Options, LLC, its officers, managers, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your violation of these Terms; (b) any submission of patient Protected Health Information (PHI) through unauthorized public website forms; or (c) any clinical malpractice, diagnostic error, or patient treatment decisions rendered by your attending clinical practitioners.
11. Governing Law & Exclusive Florida Venue
These Terms and any disputes, claims, or actions arising from your use of this Website or pre-contractual commercial interactions shall be governed by and construed in accordance with the laws of the State of Florida and applicable federal laws of the United States, without regard to conflict of law principles.
You irrevocably consent to the exclusive personal jurisdiction and venue of the state courts located in Duval County, Florida (or the United States District Court for the Middle District of Florida, Jacksonville Division) for the resolution of any dispute or claim arising hereunder.
12. Severability, Force Majeure & Modifications
If any provision of these Terms is determined by a court of competent jurisdiction to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect. Neither party shall be liable for delays or non-performance caused by acts of God, global telecommunication failures, cyber warfare, pandemics, or international fiber-optic severed connections beyond reasonable control. We reserve the right to revise these Terms at any time by updating this page with an amended effective date.