Accessibility Statement
Effective Date: October 20, 2026 • Conformance Standard: WCAG 2.1 Level AA • Americans with Disabilities Act (ADA Title III) • Governing Law: State of Florida (Duval County)
1. Our Commitment to Accessibility
Call Center Options, LLC is committed to ensuring digital accessibility for all healthcare professionals, practice administrators, and visitors, including individuals with disabilities. We continuously enhance our digital infrastructure to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and the Americans with Disabilities Act (ADA Title III).
2. Technical Accessibility Measures Implemented
- Keyboard Navigation & Skip Link: All pages include a dedicated “Skip to main content” link for screen reader and keyboard users. All navigation menus, dropdowns, forms, and dialogs are fully traversable using standard keyboard controls (Tab, Shift+Tab, Enter, Space, and Escape).
- Contrast & Legibility: Color contrast ratios across all typography, buttons, and trust indicators are audited to meet or exceed the minimum 4.5:1 ratio for normal text and 3:1 for large text.
- Semantic HTML & ARIA Landmarks: Screen reader accessibility is supported via structured semantic landmarks (
<header>,<nav>,<main>,<footer>) and explicit ARIA attributes (aria-expanded,aria-label,aria-hidden). - Touch Target Sizing: All mobile interactive elements, phone click-to-call links, and form inputs meet or exceed the recommended minimum 44x44 pixel touch target area.
- Alternative Text on Imagery: All clinical photographs, corporate logos, and graphic badges include meaningful
altattributes describing their content or context.
3. Assessment and Testing Methodologies
Our web application is routinely audited using automated and manual accessibility testing methodologies, including automated axe-core accessibility scanners, keyboard-only manual traversal checks, and screen reader simulation.
4. Accessibility Feedback & Assistance
We welcome feedback on the accessibility of Call Center Options. If you encounter any barriers or have difficulty accessing any portion of our website, please contact our Accessibility Coordinator immediately: