Remote Prior Authorization Assistant & Epic Verification Team
Clear your Epic referral and authorization backlogs before patient encounters take place. We provide dedicated full-time remote prior authorization assistants and offshore insurance verification teams specializing in Epic Cadence, Prelude, and RTE payer portals—operating strictly inside redundant stateside virtual desktop enclaves under a direct Jacksonville, Florida BAA.
Reducing Prior Auth Delays & Claim Denials in Epic
Prior authorization denials account for over 32% of all avoidable healthcare revenue write-offs. Our dedicated specialists work inside your Epic environment every morning to verify coverage and submit authorizations before patients arrive.
Epic Cadence & Prelude Real-Time Eligibility (RTE)
Our specialists resolve RTE query exceptions, contact commercial payers when automated electronic verification fails, and input exact copay and deductible requirements into the patient registration record.
Referral & Auth Workqueue Management
Daily systematic clearance of Epic Auth WQs. We pull clinical documentation from provider chart notes, assemble medical necessity packets, and submit to payer portals (Availity, CoverMyMeds, Optum).
Peer-to-Peer & Expedited Appeal Tracking
When an authorization is flagged or delayed, our specialists proactively track approval status, coordinate peer-to-peer schedules for treating physicians, and document authorization numbers directly in the Epic encounter.
Dedicated Epic Revenue Cycle Security Standards
Why large healthcare organizations choose CCO dedicated FTEs over standard offshore BPOs.
| Operational Requirement | Traditional Offshore Agency | Call Center Options Architecture |
|---|---|---|
| Epic System Connectivity | Insecure local PCs / Unmonitored home connections | Redundant stateside virtual desktops with encrypted pixel streaming (PHI stays in US data centers) |
| Legal BAA Enforceability | Foreign shell company / Third-party subcontractor loop | Direct, unbroken BAA with Call Center Options, LLC (Jacksonville, FL) |
| Dedicated vs Fractional | Hourly fractional staff billing multiple clinics | 100% Dedicated FTE (160+ hrs/mo) focused exclusively on your Epic queues |
| Pricing Predictability | $20 - $28/hr + hourly overtime surcharges | Flat $2,350 / mo (~$13.55/hr) • Transparent fixed pricing |
Calculate Epic Revenue Cycle Team Savings
Compare the overhead of in-house authorization specialists ($52k-$65k/yr) against dedicated CCO FTEs.
Request an Epic Prior Authorization Team Proposal
Submit your clinic details to review real-time FTE availability and workflow integration. Minimum engagement: 1 dedicated FTE ($2,350/mo flat).