Dedicated Healthcare FTE Staffing.
Zero Overhead Surprises.

Call Center Options charges a transparent flat rate of $2,350 per month for a 100% dedicated full-time specialist (160+ hours per month), which works out to approximately $13.55 per hour. For practices deploying 2 or more FTEs, the rate drops to $2,250 per month (~$12.98/hour). By comparison, hiring an in-house medical receptionist in the United States typically costs $3,800 to $4,600 per month ($45,000 to $55,000 annually) once wages, payroll taxes, health benefits, PTO, and recruitment overhead are calculated.

No. There are zero upfront recruitment fees, zero setup charges, and zero software licensing surcharges. Your flat monthly rate includes your dedicated specialist, ongoing clinical supervision, redundant stateside virtual desktop enclave infrastructure, and our direct Jacksonville, FL Business Associate Agreement (BAA).

Per-minute billing models incentivize pooled call centers to rush patients off the phone or pad hold times to drive up invoices, while rotating unfamiliar agents who do not know your physicians. Our dedicated FTE model gives your clinic an authentic staff member who works exclusively for you 40 hours per week, deep-links into your EMR, and handles complex clinical scheduling with empathy.

All agreements operate with straightforward month-to-month flexibility requiring only a standard 30-day written notice. We do not lock practices into restrictive multi-year contracts.