Offshore Virtual Front Desk for Epic EMR
Deploy a dedicated offshore virtual front desk for Epic EMR. Operating as your practice's dedicated Epic EMR remote scheduling team, our university-educated specialists manage Cadence appointment booking, Prelude registration, and MyChart patient communication under an unbroken Jacksonville, FL BAA and redundant stateside virtual desktops.
Enterprise Clinical Coordination in Epic
Dedicated specialists experienced with large clinical health networks and multi-specialty practices.
Epic Cadence Scheduling
Complex multi-provider booking, department templates, visit type questionnaires, cancellation list automation, and appointment confirmations.
- • Complex surgical & diagnostic appointment slots
- • Provider schedule template optimization
- • Overbooking & urgent triage workflows
Epic Prelude Registration & Insurance
Demographic validation, guarantor verification, Real-Time Eligibility (RTE) batch processing, and coverage defect workqueue resolution.
- • Real-Time Eligibility (RTE) query clearing
- • Patient workqueue (WQ) resolution
- • Primary, secondary & tertiary coordination of benefits
In Basket & MyChart Triage
Managing Epic In Basket queues, processing incoming MyChart appointment inquiries, routing refill requests, and managing clinical referral orders.
- • In Basket triage & physician routing
- • MyChart message queue clearing
- • Incoming medical referral intake
Calculate Epic Practice Staffing Savings
Compare what your health system or practice pays for certified Epic scheduling staff vs dedicated CCO specialists.
Hire Dedicated Epic EHR Staffing Specialists
Lock in your dedicated full-time Epic specialist (160+ hours/month). Direct US BAA.