Orthopedics Scheduling System & Orthopedic Surgeon Answering Service
Protect surgery block times and reduce MRI authorization backlogs with dedicated 1-FTE orthopedic coordinators. Our specialists master multi-surgeon templates, urgent injury triage, worker's compensation intake, and digital orthopedic check-in systems under an unbroken Jacksonville, FL BAA.
Solving the Unique Pressures of Orthopedic Practices
Offload administrative burden and telephone queues so your in-clinic clinical team can focus on in-person patient care.
Surgical & MRI Prior Authorizations
Navigating payer criteria for total joint replacements, arthroscopies, spinal injections, CTs, and MRIs through eviCore, Carelon, and Availity.
- • Clinical chart note & conservative therapy submission
- • Payer follow-up & peer-to-peer review coordination
- • Tracking authorization numbers to prevent OR cancellations
Surgeon Block & Check-In Management
Mastering surgeon-specific templates: separating surgical days, new patient consultation blocks, post-operative rounds, and injection clinics.
- • Multi-provider orthopedic group coordination
- • Orthopedic check-in system digital queue intake
- • Same-day acute fracture & trauma intake
Workers' Comp & Bilingual Intake
Verifying complex orthopedic commercial coverage, high-deductible health plans (HDHP), co-insurances, and worker's compensation adjuster authorizations.
- • Worker's comp adjuster & claim number verification
- • Fluent bilingual (English/Spanish) patient coordination
- • Inbound referral intake from primary care physicians
Compatible With Leading Orthopedic EMRs
Operating strictly through encrypted stateside AWS Workspaces virtual desktops, our dedicated specialists log directly into your existing orthopedic EHR.
Frequently Asked Questions
Key questions regarding dedicated orthopedic virtual assistant staffing, surgery scheduling, and prior authorizations.
How does an orthopedic surgeon answering service and dedicated scheduling team support our practice?
Unlike robotic or shared call centers, our dedicated orthopedic virtual receptionists serve as your practice's dedicated front desk (160+ hours per month). They answer patient and hospital calls live, manage urgent trauma or post-op triage, coordinate complex surgeon templates (OR block days vs. clinic clinic days), and support digital patient check-in systems.
How do CCO specialists manage MRI, CT, and surgical prior authorizations?
Our specialists initiate and track complex orthopedic authorizations through eviCore, Carelon, Availity, and Optum. They submit required clinical notes, conservative therapy logs (physical therapy, NSAIDs, injections), and radiographic history to reduce surgical cancellations and diagnostic delays.
Can your team handle Worker's Compensation and Personal Injury intake?
Yes. Specialists verify claim numbers, date of injury, adjuster contact details, nurse case manager contacts, and formal letters of protection (LOP) before booking consultations—preventing uncollectible accounts and billing denials.
Do you provide bilingual patient coordination for orthopedic clinics?
Yes. We offer fluent bilingual (English/Spanish) orthopedic coordinators who handle intake, pre-operative instructions, MRI scheduling, and post-operative follow-up calls to ensure seamless patient comprehension.
What is the minimum staffing commitment and monthly fee?
We operate strictly under a 1 Full-Time Equivalent (1 FTE / 40 hours per week) minimum commitment at a transparent flat rate of $2,350 per month (~$13.55/hour). DSOs and multi-surgeon groups staffing 2 or more FTEs receive volume pricing of $2,250 per month. No per-minute fees or placement markups.
How is orthopedic patient data secured offshore?
Specialists work exclusively inside stateside AWS Workspaces virtual desktop enclaves via encrypted display pixel streaming. No Protected Health Information is downloaded or stored outside the United States. All operations are covered under a direct BAA with our Jacksonville, FL LLC.
Orthopedic Practice Staffing Savings
Compare what your orthopedic surgery center or clinic pays for in-house receptionists vs dedicated CCO specialists (1 FTE minimum).
Hire Dedicated Orthopedic Front Desk Specialists
Lock in your dedicated full-time specialist (160+ hours/month) for surgical block scheduling, check-in systems, and MRI prior authorizations. Flat $2,350/month under direct Florida BAA.