AthenaHealth Remote Scheduling Team & Virtual Front Desk
Reduce front desk turnover, abandoned calls, and scheduling backlogs with a dedicated AthenaHealth remote scheduling team. Operating as your practice's offshore virtual front desk, our university-educated specialists master your AthenaNet provider rules, insurance verification, and patient intake.
Full Administrative Coverage Inside Athenahealth
Your dedicated FTE functions as an experienced member of your clinical administrative pod.
AthenaClinicals & Schedule Optimization
Mastering provider booking templates, visit duration rules, overbooking protocols, cancellation backfilling, and appointment reminders to keep provider calendars full.
- • Telehealth vs. in-office visit routing
- • Same-day urgent add-on coordination
- • Patient recall & annual wellness outreach
AthenaCollector Eligibility & Verification
Performing batch and real-time eligibility checks 48 hours prior to appointments. Identifying inactive policies, HMO primary care physician assignment requirements, and copays.
- • Deductible & coinsurance verification
- • Secondary payer coordination
- • Registration error queue clearing
AthenaCommunicator Patient Portal Triage
Managing patient portal messaging, prescription refill request intake, referral document indexing, and routing urgent clinical inquiries directly to clinical staff.
- • Fax inbox indexing & clinical routing
- • Records release request handling
- • Lab result notification workflows
Athenahealth Practice Staffing Savings
Compare what your clinic pays for in-house Athenahealth receptionists vs a dedicated Call Center Options specialist.
Request Dedicated Athenahealth Staffing Proposal
Lock in your dedicated full-time Athenahealth specialist (160+ hours/month). Direct US BAA.