Medical Virtual Assistant & Dedicated Medical Virtual Receptionist
Deploy a dedicated full-time medical virtual assistant and remote receptionist trained specifically on your clinic's protocols and provider schedules. Working 40 hours per week exclusively for your practice, our university-educated healthcare professionals manage inbound patient calls, EHR appointment scheduling, and patient intake—delivering 65% cost savings without sacrificing patient rapport.
What Your Dedicated Medical Virtual Receptionist Handles
They integrate directly into your daily clinical operations, functioning as an indispensable member of your front-office administrative team.
Live Patient Call Answering
Answers inbound patient calls on your existing VoIP extension. Greets callers with clinic-specific scripts, answers practice FAQs, triages clinical questions, and directs emergency inquiries to nurses.
Direct EHR Scheduling
Books new and established patient visits directly inside your EHR (Epic, Athenahealth, eCW, NextGen, Kareo). Adheres to complex provider slot durations, procedure buffers, and multi-location calendars.
Intake & Insurance Verification
Gathers complete patient demographics, sends digital intake forms, verifies real-time insurance eligibility (RTE), flags high-deductible plans, and calculates patient copays prior to appointment day.
Recall & No-Show Reduction
Executes structured 48-hour and 24-hour appointment confirmation calls. Manages active cancellation waitlists to backfill open calendar blocks instantly—reducing lost provider production.
Dedicated FTE Receptionist vs. Shared Answering Pools
Why high-performing medical practices abandon per-minute call centers in favor of dedicated full-time talent.
- × No practice loyalty: Agents juggle 30+ unrelated companies and read generic scripts.
- × Zero EHR scheduling: They only take messages and email notes to your overwhelmed staff.
- × Unpredictable bills: Per-minute rates ($1.50–$2.50/min) penalize long clinical calls.
- × Foreign shell entities: Intermediary BAA handoffs create unresolved HIPAA liabilities.
- ✓ 100% Practice Dedicated: Works 40 hours/week solely for your clinic, learning your providers.
- ✓ Full EHR & Phone Integration: Books directly into your calendar and speaks on your VoIP line.
- ✓ Predictable Flat Rate: $2,350/mo flat (~$13.55/hr) with zero per-minute overages.
- ✓ Direct Jacksonville BAA: Unbroken corporate chain, with no PHI stored offshore.
Calculate Your Practice Annual Savings
Compare the real all-in cost of an in-house medical receptionist vs a dedicated Call Center Options FTE.
Hire Your Dedicated Medical Virtual Receptionist
Lock in a full-time, university-educated clinical front desk specialist dedicated 100% to your clinic. Minimum engagement: 1 FTE. Flat $2,350/month.