Dedicated Medical Virtual Assistants.
Patient Data Stays on US Servers.
Full-time medical virtual assistants (MVAs), employed by our Florida company and working through US-hosted virtual desktops.
Works from our Pristina office inside your US phone and EHR systems.
Built for Healthcare Practices
One US company, dedicated staff, and patient data on US servers.
One Florida Company, One BAA
Our Jacksonville LLC runs its own Pristina office, so your BAA is with the company that employs and supervises your staff.
- No subcontractors or middlemen
- BAA signed by our US company
Dedicated Staff, Minimum 1 FTE
Full-time specialists (160+ hours a month) who work only for your practice and learn your workflows.
- No pooled agents
- Trained on your EHR
US Virtual Desktops
Staff work only through encrypted, US-hosted virtual desktops; patient data is not stored on their local computers.
- Copy, print and drive mapping blocked
- Encrypted desktop streaming
Dedicated Medical Virtual Assistant Roles
Medical Virtual Receptionist
Answers calls promptly, books within your provider schedule rules, and confirms appointments.
- • Inbound calls and triage
- • Scheduling to your rules
- • Recall and confirmation calls
Prior Authorization Specialist
Works your payer portals to verify coverage and submit prior authorizations before the visit.
- • Eligibility checks
- • Prior authorization submissions
- • Referral tracking
Virtual Medical Admin & Indexing
Enters intake details and files faxes and lab results to the right charts.
- • Records and fax indexing
- • Patient registration
- • Chart completeness checks
What a Dedicated Specialist Costs
A flat $2,350 per month per full-time specialist (about $13.55/hr). Set your in-house wage below to compare.
Calculate Your Practice Annual Savings
Compare the real all-in cost of an in-house medical receptionist vs a dedicated Call Center Options FTE.
Engineered to Work Inside Your Existing Medical Software
Because our specialists connect through redundant stateside virtual machines, they use your clinic's existing cloud or VPN-based EHR, Practice Management, and VoIP telephony just like an in-office employee.
Get a Dedicated Medical Front Desk Staffing Plan
Complete this intake to receive custom FTE pricing tailored to your clinic's specialty, EHR platform, and volume requirements. Minimum engagement: 1 FTE.