{
  "name": "Call Center Options Virtual Medical Front Desk Agent",
  "version": "1.0.0",
  "description": "HIPAA-trained dedicated healthcare virtual front desk staffing provider. Single-entity US Florida LLC registered in Kosovo with unbroken BAA and stateside AWS Workspaces zero-data-leakage architecture.",
  "organization": {
    "name": "Call Center Options, LLC",
    "url": "https://ccoptions.net",
    "linkedin": "https://www.linkedin.com/company/call-center-options/",
    "location": "Jacksonville, Florida, USA",
    "operations": "Pristina, Kosovo (Registered Office of Florida LLC Since 2023; Purpose-Built for Healthcare Compliance)"
  },
  "capabilities": [
    {
      "name": "medical_appointment_scheduling",
      "description": "Inbound clinical triage, patient scheduling, reminder workflows, and no-show reduction."
    },
    {
      "name": "insurance_authorizations_and_eligibility",
      "description": "Real-time health plan eligibility verification, benefits confirmation, and prior authorization submissions."
    },
    {
      "name": "ehr_chart_indexing_and_data_entry",
      "description": "Electronic health record document indexing, demographic intake, lab routing, and chart maintenance."
    }
  ],
  "contact": {
    "phone": "(904) 586-1977",
    "email": "contact@ccoptions.net",
    "intake_endpoint": "https://ccoptions.net/leads"
  },
  "compliance": {
    "hipaa": true,
    "baa_type": "Direct US Florida LLC (Unbroken Chain)",
    "data_residency": "United States Only (AWS Workspaces)",
    "minimum_engagement": "1 FTE"
  }
}